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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.
We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Key Relationships :
Planning & Scheduling Supervisor
Planning & Scheduling Sr. Leader
Director Routing and Scheduling
VP Logistics
Branch Managers, Service Managers, and Technicians
Contact Center colleagues
North America Managers and Colleagues
Key customers
Strong relationships within customer organization and Field
Job Summary :
This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations.
They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers / Technicians.
Key Performance Indicators :
Work Orders scheduled per day / month
30 and 60 day completion rate
Planned Miles between Work Order
Principal Duties and Responsibilities :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Responsibilities and essential job functions include but are not limited to the following :
Creates route plans using work order data and route analysis software
Communicates routes within assigned territory to service personnel
Summarizes and reviews plans daily with the Service Planning Supervisor
Creates summary reports daily and provides to supervisor
Performs other duties as assigned
CANDIDATE SUMMARY
Required Experience :
Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and / or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s operating systems
Required Leadership Traits and Characteristics :
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
Formal Education, Qualifications or Training :
High school diploma or (GED) or equivalent combination of education and / or experience in the service industry
1-2 years of related experience as dispatcher and / or customer service agent
Physical Demands and Working Conditions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to :
Incumbent is required to have :
Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to :
Inside working conditions : The change of building environment such as with or without air conditioning and heating.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Last updated : 2024-05-24
Full Time
$47k-60k (estimate)
05/25/2024
08/23/2024
servicemaster.com
MEMPHIS, TN
15,000 - 50,000
1929
Private
NIKHIL VARTY
$1B - $3B
American Home Shield is a provider of home appliances warranty and protection services.
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.