Location : Silver Spring, Maryland - Remote Category : DevOps / Cloud Employment Type : Contract Job ID : 16432 Date Added : 04 / 22 / 2024 APPLY NOW View All Jobs One of our Premier clients is looking for a ServiceNow ITOM Visibility Service Mapping Engineer.

The Service Configuration Management (SCM) team is accountable for the creation and operation of all SCM related processes across the company and as such the team is divided into three key areas. These are :

• Reactive SCM : The core BAU activities, responding to requests to update the CMDB or onboard new services.
• Proactive SCM : Identifying errors or gaps in SCM data within the CMDB and resolving them.
• ITOM Visibility : The deployment and operation of ITOM Visibility, both horizontal discovery and Service Mapping.

Roles & Responsibilities :

The role of the ServiceNow ITOM Visibility Service Mapping Engineer will be responsible for the rollout of the Service Mapping capability within the organization.

Your role will cover the initial data gathering of Service Mapping entry points, ensure adequate permissions are granted and assist in the development of custom discovery patterns to classify and relate all infrastructure components.

Your daily duties will entail :

• Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
• Work with Application SMEs to capture entry point data for key business applications.
• Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
• Identify potential Service Mapping candidates based on horizontally discovered data.
• Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
• Monitors discovery and service mapping results, reconciling and addressing with data owners.
• Maintain the integrity of the Service Mapping process within production and non-production environments.
• Create and maintain Service Mapping discovery schedules.
• Periodic review of operational procedures and publish new revisions when necessary.

What to Bring :

Candidates for this role should at least 3 year’s experience Configuration Management and using ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement.

They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.

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