Job Description - Fitness Center Attendant (Full-time) - Fitness Center (220000002U) ****

Fitness Center Attendant (Full-time) - Fitness Center - 220000002U **Description**

**JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:**

The Fitness Center Attendant performs daily clerical operating procedures and aids in the safety and customer service areas of the fitness center. This position ensures proper procedures for member and guest entrance and fiscal controls. This position performs office duties in support of the department Director and Coordinators, which will include material reviews, work in Excel, flyer/poster design, marketing, laminating, copying and word processing.

**DUTIES AND RESPONSIBILITIES**:

- Greets members and guests promptly and enthusiastically to ensure appointments are directed as needed while providing security and control to the entry of the weight/cardio room and exercise studio.

- Provides administrative support for the department such as answering phones, assisting patrons, processing employee timesheets, deposits, etc.

- Oversees memberships/entrance eligibility and reconciles daily sales and place in locked cash box.

- Receives and processes guest fees; manages and coordinates locker service renewals and sales. Updates database and reconcile daily sales.

- Oversees outdoor rentals and equipment reservation. Ensures waivers are signed and filed appropriately.

- Provides customer services and tours to prospective students, faculty/staff, and other clients members; assists with mobile promotions and special events.

- Checks members into the gym, while using the proper check-in procedures to identify delinquent accounts, using the Fusion software system.

- Answers phone in a professional manner and uses proper phone greeting techniques to address the callers requests and/or takes appropriate messages.

- Performs laundry procedures for towel service (Wash, dry and fold towels).

- Performs Facility walk-thru as designated in walk-thru log and notifies management of gym incidents that require incident reports. Logs maintenance concerns that are reported.

- Follows proper opening and closing procedures as assigned.

- Attends staff meeting and performs other duties as directed by the Director of Fitness.

**Qualifications**

**MINIMUM REQUIREMENTS:**

**EDUCATION:** High school diploma or GED **(TRANSCRIPT REQUIRED)**

**EXPERIENCE:** Two (2) years of customer service, administrative support experience or work in a fitness center or Campus Recreation department. Excellent customer service skills are required. Ability to communicate effectively with both staff and members is critical. Understanding of basic cash processing procedures is required. Ability to multi-task. Basic computer and software knowledge and skills. Finance and business skills. Ability to manage procedures. Ability to organize. Basic social skills. Ability to work with others and provide support to management.

**LICENSE/CERTIFICATION:** CPR/AED certification should be obtained within the first 90 days of employment. **(COPY OF LICENSE/CERTIFICATION REQUIRED)**

**PHYSICAL QUALIFICATIONS:** Often lifts 10-25lbs.

**WORK SCHEDULE:** Monday Friday, 11:15am 8:15pm. This position may occasionally work evenings and weekends.

**Job**

Other Admin Asst/Secr/Clerical **Primary Location**

US-Tennessee-Memphis **Organization**

Fitness Center **Schedule**

Full-time Campus/Institute Memphis **Job Posting**

Jan 13, 2022, 5:40:35 PM **EEO/AA Statement /Non-Discrimination Statement**

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.