Tennessee Housing Development Agency (THDA) is currently seeking an Escrow Specialist, with experience in working with escrowed items such as homeowners insurance and property taxes, etc.THDA is a governmental subsidiary of the State of Tennessee and this position would be an in office position.

The successful candidate will be expected to completes escrow activity to result in the timely and accurate payment of escrow items, completes the verification and approval of amounts due in order to maintain current payment status on escrowed items, provides primary phone support through the Loan Servicing call center including incoming and outgoing follow up communications, assists customers with changes in escrow items, insurance policies and other loan servicing data.

MINIMUM REQUIREMENTS

·The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• High school diploma or GED.
• Mortgage loan servicing escrow experience.
• Telephone customer service experience.
• Successful completion of Mortgage Bankers Association, “Basics of Mortgage Servicing” course preferred.

KEY KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

• Excellent customer service skills.
• Excellent telephone etiquette.
• Excellent verbal and written communication skills.
• Ability to accurately enter data into electronic systems.
• Strong interpersonal skills.
• Builds and maintains positive relationships with internal and external constituents.
• Ability to work effectively as part of a team.
• Ability to plan and organize a large workload.
• Maintains high level of confidentiality.
• Strong organizational and time management skills; uses time effectively; consistently meets deadlines.
• Documents regularly, thoroughly, accurately, and completely with a high level of detail.
• Ability to read, follow and interpret instructions, regulations and policies.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.