7 Network Technician Jobs in San Antonio, TX
TengoInternet is Hiring a Network Technician Near San Antonio, TX
Job Description
A growing 21-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.
The Network Technician works on escalated support cases, assists junior technicians, and acts as emergency dispatch.
Compensation is $18.50 - $26.50 per hour based upon experience and certifications. The position also offers full benefits.
Job Mission
The Network Technician is primarily responsible to be the customer-facing technical resource for diagnosing, troubleshooting and repairing our client's hardware and software systems. Works escalated cases, network expansions and new network installation commissioning while maintaining a customer service oriented environment focused on problem prediction, detection, and resolution. Acts as an emergency dispatch technician to resolve network issues and restore customer goodwill. Perform as a leader, trainer, and mentor to team members.
Job Outcomes
Responsibilities:
- Provide Senior Level technical support on complex issues
- Perform on-site technical support and repairs as needed
- Perform installations and upgrades as needed
- Provide outstanding phone and email support for our customers
- Support other technicians to resolve case escalations to closure
- Dedication and ownership of open cases and keep commitments to customers
- Proactively provides customer & stakeholders updates on open tickets
- Provide input on improving operational processes
- Be prompt and available during scheduled hours to ensure support coverage
- Perform on-call coverage as scheduled
- Provide accurate reporting in cases and service work orders
- Acts as next in line supervisor when NOC Manager/NOC Supervisor are unavailable
- Will take ownership and drive high priority red-list cases to resolution
- Performs training and mentoring for junior technicians
- Identify root cause and analysis of trending issues
- Other duties as assigned
Job Competencies
Professional Attributes:
- Ability to learn quickly and absorb complex new technologies rapidly
- Have a positive attitude with customers and the organization
- Great phone etiquette and customer service skills
- Ability to multi-task with strong attention to detail
- Solid problem-solving skills and proven technical troubleshooting skills
- Must be able to lead a small team and work well as a team member
- High level of initiative and work well in a team environment
- Ability to manage time and resources including personnel and vendors
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Strong professional onsite presence
- Mechanically inclined/ with knowledge in construction
- Comfortable on ladders and at heights upward of 50 feet
- High regards of personal safety while performing work
- Ability to plan and carry out responsibilities with minimal direction or guidance
Education/Training
- Associate's Degree in Computer Science, Computer Information Systems or Equivalent Work Experience.
- Two or more of the following certifications: CWNA (Certified Wireless Network Administrator), CWTS (Certified Wireless Technology Specialist), CCNA Wireless, CCNA, CompTIA Network , Linux certified
- 3 - year Network Operation or Call Center experience
- 1 years RF(radio frequency) install, maintenance, troubleshooting
- 1 years troubleshooting wireless networks
Other Requirements:
- Have a valid driver's license
- Passport or ability to get a passport
- Pass drug test and a background check
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Job Summary
Full Time
$60k-78k (estimate)
04/30/2024
05/16/2024
tengointernet.com
AUSTIN, TX
25 - 50
2002
ERIC B STUMBERG
<$5M
Telecommunications
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The following is the career advancement route for Network Technician positions, which can be used as a reference in future career path planning. As a Network Technician, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Technician. You can explore the career advancement for a Network Technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Network Technician jobs
Network technicians are often employed by financial firms government offices or hospitals.
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Step 3: View the best colleges and universities for Network Technician.
