Job Description - Patient Service Representative Abrazo Ortho (2205008199) ****

Patient Service Representative Abrazo Ortho - 2205008199 **Description**

: **4,000 Sign On Bonus**

**Summary**

A non-exempt medical office position responsible for front office processes in the physician practice

**Responsibilities**

1. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

2. Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

3. Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

4. Greeting patients entering the physician practice.

5. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

6. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

7. Assists in checking out patients and assists them with referral processing and scheduling process

8. Collects co-pays and posts charges.

9. Charge entry and patient balance processing.

10. Distributes information to patients regarding office policies, procedures, information about the practice, etc.

11. Explain and enroll patients in the patient portal.

12. Additional responsibilities as needed.

**Qualifications**

: Education: High school diploma/GED or equivalent working knowledge.

Certification: None

Experience: Must have a minimum of one year of relevant work experience (customer service), preferably in a medical setting or completion of Medical Assistant program.

Other Requirements: None

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**Job**

: Non-Clinical/Administrative **Primary Location**

: AZ-Glendale **Hospital/Facility**

: Staff Abrazo Medical Group Job Type : Full-time Shift Type : Days **JOIN OUR TEAM**

***QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE***

We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible so we can create happier, healthier communities.

***COMMITTED TO DIVERSITY AND INCLUSION***

At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.