Who we are

Are you passionate about animal welfare and nurturing the human-animal bond? Do you believe client education is the key to ensuring our pets live happy and healthy lives? Do you have excellent customer service skills and a passion for people? Do you LOVE the silliness of a kitten and gentle snuggles from a senior dog? If so, Tender Touch Veterinary Hospital wants YOU on its team! Tender Touch Veterinary Hospital is a Fear Free certified practice focusing on relationship building, client education, compassion, and providing a whole-health approach to pet healthcare. We are more than a group of compassionate veterinary professionals; we are a supportive team that welcomes you to bring your authentic self. Want to show us the sweater you just knitted for your cat? Please do. Feel the need for a midday sing-a-long? We'll try our best to harmonize!

Tender Touch Veterinary Hospital is on the hunt for an awesome veterinary Client Service Representative to add to its fantastic team. We currently have a full-time and a part-time position available. With all the advantages of an established practice and opportunities for personal and professional growth, this may be your time. We take work-life balance and personal well-being seriously. Our 4-day work weeks and flexible hours reflect our belief in the importance of self-care. We also offer awesome benefits to support a healthy and positive work environment, including:

Financial Benefits: 

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program 

Wellness Benefits: 

• Health Insurance, including medical, dental, and vision
• Sick Time / Paid Time Off
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Health Savings Account
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program 

Workplace Benefits: 

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 

Lifestyle Benefits:

• Six paid holidays
• Employee Assistance Program
• Parental leave
• Employee discount program (Apple, Verizon, Disney, auto insurance, flights, etc.) 

All of our team members should be ready to:

• Let your passion for pets and veterinary care shine every day.
• Laugh. Life is short; smile while you still have teeth.
• Occasionally partake in a cat rodeo.
• Share the best of the worst puns at a moment's notice.
• Ask for help and offer help to others.
• Grow and learn. Then learn and grow some more!
• Be positive! Because with the right cattitude, anything is pawsible
• Be empathetic to our clients, coworkers, and yourself.
• Be willing to be part of a workplace where truly appreciating each other is more than some motivational poster on the wall, but we have those too.
• Share your knowledge, skills, and experiences with others (some Hogwart’s magic would be cool too)
• Tolerate puppy kisses and kitty headbutts
• Don't stop believing (or retrieving, as your dog would say)
• Celebrate birthdays, new babies, anniversaries, and other life events because they're important!
• Listen to our clients as they explain why their dog/cat/bird/rat/goat/chicken is the best one that has ever lived.
• Enjoy yourself. If you're not having fun, you're doing it wrong.
• Grow as a professional and encourage the growth of others.
• Anticipate mentoring and support as you grow and advance your career – The more you know, the better off we all are!
• Be a part of monthly meetings to encourage open communication and collaboration.
• If you are a bookworm, join our monthly “ADR” (ain’t done reading) Book Club.
• Maintain a positive, supportive approach at all times, recognizing that remarkable results are achieved through teamwork and mutual respect.
• Possess the confidence to own tasks and responsibilities to deliver positive outcomes.

What’s in it for you: 

• Flexibility with scheduling to ensure a healthy work-life balance
• Employee benefits that strengthen both the body and the mind
• A clinic culture that celebrates your unique awesomeness!
• Snacks and candy are provided daily
• Lunch breaks on the reg
• Awesome educational lunches monthly
• 4-day work weeks
• Rotating weekend schedule

Think you're the veterinary Customer Service Representative we've been longing for? Fantastic! Apply today so we can get this PAW-ty started! Tender Touch Veterinary Hospital celebrates diversity and is committed to creating an inclusive workplace that represents a variety of cultures, perspectives, and skills. We can’t wait for you to join our team! No, seriously, apply now; we’re waiting!

Diversity, equity, and inclusion are core values at Tender Touch Veterinary Hospital. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.