Position Overview:

The Employee Support Specialist is responsible for providing exceptional support and assistance to employees within the organization. This role involves addressing employee inquiries, resolving issues, and ensuring a positive and productive work environment. The Employee Support Specialist acts as a liaison between employees and various departments to facilitate smooth communication and problem-solving.

Schedule: Mon - Fri 8am - 5pm with every other Saturday

Responsibilities:

• Respond to employee inquiries via phone, email, and in-person promptly and professionally.
• Assist employees with resolving issues related to payroll, benefits, and other HR-related matters.
• Escalate complex issues to appropriate departments or management as necessary.
• Follow up with employees to ensure satisfactory resolution of issues.

Qualifications:

• 2 years of experience in a customer service or employee support role.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Problem-solving skills and a proactive approach to addressing employee needs.

Key Competencies:

• Customer Service Orientation: Demonstrates a commitment to providing excellent support to employees.
• Communication: Effectively conveys information and responds to employee inquiries.
• Problem-Solving: Identifies issues and develops effective solutions.
• Empathy: Shows understanding and sensitivity to employee concerns.
• Teamwork: Collaborates with colleagues and other departments to achieve common goals.

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person