number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information upon requested

• Propose criteria to define the priority of problems for example, routine through critical(VIP

and work stoppage) and submit a table with the definition of the priority categories with a resolution timeline

Account Management.

• Perform voice, data, video account creation and deletion, and modification service to installation users
• Provide means and/or direction for users to unlock Common Access Cards(CAC)

Voice, Data and Video Devices.

• Perform client-level information technology support function, voice network and Personal Wireless Communication Systems (PWCS)
• Manage hardware and software Controlled Cryptographic Information(CCI)
• Perform configuration, management andtroubleshooting
• Provide service to end-users for operation, restoration and configuration of informationsystems
• Implement installation and maintenance functions associated with edge device systemssuch

as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber-optic end equipment, modems and associated hardware

Personal Wireless Communications Systems (PWCS).

• Track, distribute, maintain, train and replace all mobile devices for Air Force and DoD. Mobile device distribution should be limited IAW local policy and funding
• Provide the maximum mobile device support possible to Air Force/DoD customersfor

mobile device services based on different levels of service and prioritization within the levels of service

• Perform Trend Analysis to determine, solve, prevent and anticipate service disruption in order to ensure service is continued to the customer during any disruption

The Government will provide a count and list of current government furnished mobiledevices.

IT Asset Management (ITAM) Property Custodian (PC).

• Oversee accountability of IT hardware and software assets throughout its life cycle from purchase to disposition IAW AF Manual (AFMAN) 17-1203 Information Technology AssetManagement
• Follow applicable environmental guidelines when disposing of hardware or electronicequipment.

Requirements

• Possess anactive DoD Top Secretsecurity clearance
• 4 years of experience (minimum) in technical, related field (preferably in Air Force environment).
• Experience with IT concepts, practices and procedures and be certified IAW DoD 8570.01- M Information Assurance Technical (IAT) II and industry standards(i.e. - Sec CE certification).
• Be well organized, detail oriented, and have the ability to multitask and communicate clearly with team members and customers
• Respond quickly to rapid changes in customer requirements and accepts newchallenges
• Proficient in MS Office tools.
• Familiarity with DoD or Air Force environment desired.
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relayservice:

Telos Corporation is an EEO/AA employer.