• Individual will work in Client's Post Market QA organization investigating return samples for medical device and combination product complaints and inquiries.
• Responsible for product complaint documentation, investigations, identification of product defects and/or damage, and summarizing investigational data into a complaint handling system. Interface with internal Client customers regarding product complaints.
• Responsibilities may include interaction with various third parties.

Responsibilities:

• Work in a laboratory setting wearing Personal Protective Equipment (e.g., gloves, lab coat, safety glasses).
• Product complaint documentation, investigation, and review of all non-medical complaint content.
• Responsible for reviewing complaints that involve a non-medical quality related problem.
• Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GLP. Responsible that complaint data meets all regulatory requirements.
• Comfortable working with sharps (e.g., needles) that are potentially biohazardous.
• Identification of potential reportable events and notification to appropriate functional groups and management.
• Reviews documents and recommends changes to help ensure team objectives are met.
• Budgets their time with minimal supervision to effectively carry out assigned tasks and proposes improvements to processes. Takes initiative to be a key player in team activities.
• Completes special projects in resourceful and effective ways to support overall group needs and requirements.

Qualifications:

• Solid written/verbal communication and organizational skills.
• Knowledge and application of computer systems for word processing
• Ability to work with cross-functional teams and to interact effectively with peers, management, and customers.
• A Bachelor's Degree in technology or scientific background preferred or 1-2 years of relevant work experience.

Job Types: Full-time, Contract

Salary: $20.00 - $24.36 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• QA: 2 years (Preferred)

Work Location: In person