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Asset Fraud Specialist
$37k-49k (estimate)
Full Time 3 Weeks Ago
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Telhio Credit Union is Hiring an Asset Fraud Specialist Near Columbus, OH

Position: Asset Fraud Specialist
Location: Columbus, OH
Job Id: 693
# of Openings: 1
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
About our Position
The Asset/Fraud Specialist will be the responsible for the following areas: Bankruptcy Administration - performing administrative functions specifically pertaining to bankrupt accounts within the Asset Protection department. They are the primary contact for documentation requests from attorney, auction payment processing, and filing of insurance claims (VSI, LOC). Responsible for ensuring adherence to company policies for fraud prevention and suspicious activity identification thorough the daily internal monitoring program of accounts and transactions. This position will encounter sensitive information, therefore tactful communication skills where courtesy, discretion, accuracy, clarity and confidentiality are essential to maintaining a professional demeanor to Telhio staff and members.
What you will do:
Bankruptcy Notifications Processing (by completing the following task):
  • Flag all affected accounts included in bankruptcy filing notating the specific Chapter filed and date filed.
  • Document attorney information, case number, assigned Court, Trustee, first meeting of creditors, and confirmation date.
  • Place freezes on each account to prevent mailings.
  • Cancel all payment protection plans.
  • Thoroughly document the accounts with pertinent plan treatment, and any objections to plan treatment.
  • Document next steps to be taken.
Bankruptcy Case Management includes:
  • Reviews filed plans and files proof of claim(s).
  • If plan treatment is objectionable, relief from stay is necessary, or an adversary proceeding is warranted, obtains necessary documents and forwards to attorney with specific instructions.
  • Prepares Reaffirmation Agreement(s) as warranted and sends to debtor's attorney for execution.
  • Monitors ongoing cases for return of executed Reaffirmation Agreement(s) and electronically uploads to court upon receipt.
  • Monitors ongoing cases for plan confirmation and debtor compliance with confirmed plans.
  • Identifies losses and recommends for charge off.
Serves as Back up to Fraud Investigator by completing the following task: Investigations:
  • Investigates internal and external instances of share, loan, ATM/debit card, and check fraud/forgery. This includes, but is not limited to: identity theft, fraudulent new accounts, fraudulent loans, check kiting, fraudulent and/or counterfeit checks.
  • Maintains a comprehensive case file record of all investigations, including interviews and contacts with victims, suspects, witnesses, law enforcement, and merchants.
  • Conducts investigations in a professional manner, working within the confines of State and Federal laws, and Credit Union regulations, while ensuring compliance with internal policies and procedures and ethical standards.
  • Receives and processes subpoenas related to fraud cases requesting the release of member records, including all types of loan and deposit information, as well as pictures from tape or digital medium.
Internal Fraud / Suspicious Activity Support:
  • Supports Retail and other Departments with inquiries involving fraud and/or suspicious activity pertaining to internal cash outages, loans, checking and savings accounts, as well as debit cards.
Serves as back-up for Asset Protection Generalist by completing the following duties:
  • Insurance Claim Processing.
  • Files insurance claims For VSI coverage (Skip, Physical damage, Mechanical).
  • Files LOC claims when appropriate.
  • Maintains tracking of all pending VSI claims.
Confidentiality / Professionalism:
  • Maintains and reviews sensitive member and employee data and actions. Courtesy, discretion, accuracy, clarity and confidentiality are essential.
  • Tactful communication skills where courtesy, discretion, accuracy, clarity and confidentiality are essential to maintaining a professional demeanor to Telhio staff.
What you will need:
  • High School Diploma Required.
  • 1-3 years Bankruptcy processing experience Required.
  • 1-3 Years Experience and knowledge of bank's operations policies and procedures Preferred.
  • 1-3 years Banking/financial services related experience Preferred.
  • Excellent accuracy and attention to detail.
  • Excellent Microsoft Office skills.
  • Ability to work independently and in a team environment.
  • Ability to follow procedures.
What you will earn:
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance.
  • 6% matching and immediately vested 401(K) plan.
  • Generous schedule for paid holidays, vacation, personal and volunteer time for a healthy work-life balance.
  • Opportunity for personal career growth, continued education and mentorship programs.
  • Volunteer opportunities impacting the local community.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit.
Telhio is an Equal Opportunity Employer.
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Job Summary

JOB TYPE

Full Time

SALARY

$37k-49k (estimate)

POST DATE

05/19/2024

EXPIRATION DATE

05/20/2024

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