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TeleWorld Solutions is seeking an onsite operations engineering role on the remote network surveillance and troubleshooting team responsible for monitoring, testing, maintaining, and restoring the 5G RAN network.
The responsible party will drive Tier II Field diagnostic and outage restoration efforts to support the 5G NOC during network outage events and resolve network related trouble tickets. Candidate will provide statistics and lessons learned from past outages and will implement changes to mitigate future risks.
This is also a training and mentoring position to support the Tier I NOC with their daily operations. Likewise, the candidate will a required to support new 5G sites and fronthaul transport deployment efforts.
Location: Philadelphia, PA
Come join our Team. The Company with Great Benefits and recently certified as "A Great Place to Work"
• Provide Onsite field operational support to detect incidents, troubleshoot problems and implement resolutions with deployed 5G Core, RAN, Transport and other network systems deployed nation-wide.• This position will quickly analyze RAN service and system issues, determine corrective actions and implement steps to restore services, and will escalate complex issues to additional resources.• Provide ticket information on the corrective actions implemented. Corrective actions can range from hardware resets to Network Function stop/restarts.• This position will also contribute to on-going process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience.• Ability to thrive in a high stress environment while working with a team of Tier II NOC Engineers, Tier I NOC technicians and management, and 3rd Party Field Ops Technicians, Fiber, Power & Equipment Vendors, Vendor NOC and Tier II/III Care personnel, performance engineering team and Executive Leadership.• Document incidents in the ticketing systems and manage escalation processes as needed.• Engage and escalate issues with vendor Care support teams when critical/time sensitive support and resolution is needed.• Engage and escalate issues with internal Performance Engineering support teams if the network impairment is deemed to be an RF issue rather than an equipment or service fault.• Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests.• Support site monitoring/health checks following maintenance activities• Collect traces for network faults using vendor specific tools as well as network probes.• Work with technical teams to document troubleshooting steps and methods to improve processes.• Produce updated technical specifications of system changes and provide a comprehensive plan for release.• Work with stakeholders to define business and systems requirements for new technology implementations.• Support solution processes to meet key criteria of future CI/CD, system orchestration and automation once developed.• This position will be 8x5 with a need to support network outages in the event they occur outside standard business hours.
TeleWorld Solutions is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Contractor
Business Services
$71k-96k (estimate)
02/17/2023
04/03/2024
teleworldsolutions.com
CHANTILLY, VA
200 - 500
2002
Private
SHERVIN GERAMI
$10M - $50M
Business Services
TWS is a provider of network deployment, testing, optimization and automation services for the telecommunication industry.