Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

As the Licensing Coordinator Manager you will play a critical role in ensuring our agents, adjusters, and business entities are properly licensed and compliant with all state and federal insurance and gaming regulations. You will lead a team of insurance professionals responsible for managing the entire licensing lifecycle, from initial application to renewal and maintenance. This is a hands-on leadership position that requires a strong understanding of insurance regulations, excellent communication skills, a commitment to accuracy and efficiency, and the ability to manage multiple tasks simultaneously.

Responsibilities

• Process and track new license applications for all lines of insurance across various states, ensuring complete and accurate documentation.
• Monitor and manage license renewals, ensuring timely submissions and avoiding lapses.
• Maintain accurate and up-to-date records, including expiration dates and renewal requirements, of all agent and producer licenses.
• Proactively identify and address potential licensing issues.
• Assist agents and producers with any questions or concerns regarding their onboarding and licenses.
• Identify and manage upcoming continuing education and product training and facilitate compliance for producers and adjusters.
• Coordinate license renewals, including filing applications, fee payments, and communication with state licensing departments.
• Generate reports and maintain data related to licensing activity.
• Maintain the standards identified in the licensing SOPs.
• Contribute to the development and implementation of efficient licensing processes.
• Liaise with state insurance departments and carriers to resolve any licensing issues.
• Research and stay informed of changing licensing requirements in all relevant jurisdictions.
• Support a culture of professionalism, integrity and respect to team members, agents, adjusters, and internal and external stakeholders.

Qualifications

• Minimum of 2 years of experience in insurance licensing or a related field.
• High School diploma/GED required; some college preferred.
• Strong understanding of insurance licensing regulations and procedures.
• SILA-A designation preferred or will complete the required course work within 6 months of hire.
• Excellent organizational skills and attention to detail.
• Ability to work independently and meet deadlines effectively.
• Proficient in Microsoft Office Suite, Adobe and DocuSign
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with internal and external stakeholders.
• Strong research and problem-solving skills.
• Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer