Job Description

Job Description Salary : Telarus was recently recognized by Inc., as a best workplace; our positive culture is top priority.

Telarus is the #1 global technology solutions distributor with a singular focus on accelerated partner success through unparalleled resources, support, and education.

We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary, and a comprehensive benefits plan including 401k with matching, and flexible PTO.

Job SummaryThe overall responsibility of the Partner Experience Advocate is to act as a guide for our Technology Advisors through the entire sales process with Telarus.

Our team recommends appropriate suppliers, identifies Telarus subject matter experts, and helps to provide quotes and contracts from the correct team within Telarus.

With industry-leading response times, the largest and most tenured team in the industry, and the highest ratings from more suppliers than any other technology solutions brokerage, the Telarus Partner Experience team offers the right level of support as Technology Advisors grow their business.

Primary functions of this role include but are not limited to;Handling incoming partner requests for the following : General Telarus QuestionsTelarus Traffic CopOpportunity qualificationPricingquestions and routingPaperworkquestionsOrder submissiontraining and routingEmployee must maintain consistent communication with manager and possibly higher levels of management throughout his / her employmentRegular, predictable, consistent attendance is required.

Order status / Order manager introductionBack-office support / questionsFacilitate partner trainings and discuss expectations in working with TelarusRelationship with agents and suppliersPartner / Supplier meetingsParticipating and adding valueInterdepartmental relationshipAddress simple commission questionsFollow up on operational onboarding tasksOpportunity tracking Salesforce ManagementQualificationIdentificationQuote routing within internal SFTrackingFollow upRecap sent to partnersPersonal metric trackingTeam Coverage(as needed)Strategic partner / supplier introductions dependent on opportunity

Preferred SkillsTelecom experienceMultitaskingDetail driven / OrganizedSelf-MotivatedStrong CommunicatorAbility to have hard conversationsPersonableTeam playerAdaptable / Quick learnerIndependent problem solverForward thinker

Physical Requirements : Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.

Additional NotesTraining period : 90 days training continued on the job trainingTravel required : 2x per year to market

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Last updated : 2024-04-07