Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

As a Global Support Specialist Level I, you will be responsible for providing first-line technical support to users across multiple regions. Working within a global support team, you will troubleshoot and resolve issues related to software, hardware, and network systems, ensuring minimal disruption to operations. Your excellent communication and problem-solving skills will be essential in delivering high-quality support to our diverse user base. 

Work Schedule for this role:

• Sunday through Thursday 9am - 6pm (in office, one-hour lunch). 
• Sunday work from home.

Essential Duties and Responsibilities

• PC/Mac hardware installation & troubleshooting. 
• Desktop software installation and troubleshooting for local and remote users. 
• Provide Desktop support and problem solving to end-users. 
• Tracking of hardware and software additions/changes. 
• Create / Update FAQ’s and other technical documentation. 
• Participate in creation and editing of IT Support Standard Operating Procedures 
• Provide escalation support for Helpdesk Technicians. 
• Set up, support, and maintain in-house/remote computer systems, desktops, laptops,
• mobile devices and peripherals. 
• Communicate the issue statuses and resolutions to stakeholders in a timely manner. 
• Log issues and resolutions in the tracking system, following up with users to ensure
• problems were fixed properly. 
• Ensure accurate documentation of resolution information in the IT Technical Support
• knowledge management database. 
• Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word.
• Keep peers and manager informed of trends, significant problems and delays.
•  Identify and escalate client issues which may require changes to procedures, standards and systems.
• Participate in after hours and weekend coverage as needed.
• Perform other related duties as requested.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Expected for Position

• PC/Mac configuration, general network operating systems and network topologies/protocols 
• Windows operating systems and Microsoft Office products 
• Mac OS 
• Active Directory user administration 
• Remote access technologies (VPN, SSO) 
• Automated application deployment (a plus) 
• Microsoft certifications a plus 
• Disk level imaging solutions 
• Strong troubleshooting and research skills – highly curious in nature 
• Excellent verbal and written communications

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is $22.00 - $24.00. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation:We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.