Qualifications

· Ideal candidate will have solid experience with ERP systems given significant use within our business

· Ideally will have experience in dealing with parts, part numbers, components and can deal with projects from simple to complex

· Experience with Excel and tracking complex information while offering excellent communications skill written and verbal

· Microsoft Office experience

· Customer support experience

·

· Benefits

· Client offers a competitive salary, incentive program, benefits package and given our continued rapid growth is an outstanding opportunity for the right candidate!

Responsibilities

· We also provide value added assembly to complete product box builds

· Client is customer focused and expects our team members to provide extremely responsive support to the customers we serve

· We are seeking an experienced detail-oriented customer support specialist

· Must demonstrate confidence and work with a sense of urgency in performing all duties

· Sourcing/ordering components as directed by Application Engineers (AEs) / Program Managers (PMs)

· Entering component orders in client’s ERP system, IQMS

· Inspecting incoming component shipments

· Facilitating component shipments to Manufacturing Partners

· Saving component shipments in Component Pack Log folder

· Following up with Manufacturing Partners on components needs and inventory status

· Preparing quotes on orders for AEs/PM for review

· Confirming orders back to customers and providing regular status updates

· Communicating/Expediting with Manufacturing Partners on orders in process

· Providing Manufacturing Partners appropriate paperwork to direct ship if needed

· Logging Purchase Orders in client’s ERP system, IQMS

· Monitoring incoming shipments from Manufacturing Partners

· Storing inventory in warehouse when immediate shipment is unnecessary

· Facilitate shipment of goods out to customers in accordance with PO’s

· Communicating issues to Quality Manager and Application Engineers as they arise

· Preparing Bill of Materials as directed by Application Engineers

· Review with AE or PM their pipeline of opportunities

· Develop follow up activities and help to execute

· Follow up on quotes and opportunities, seeking customer feedback and support AE/PM in assuring client is positioned to win the business

· Track – Won – Loss and document reasonings in Pipeline system

· Saving E-mails in Customer files as they relate to projects in progress

· Sending brochures, samples, and word processing as needed for AEs and PMs

· Assisting AEs and PMs in other projects as time will allow and as they become necessary

· Other duties as requested by Leadership, AEs and PMs

Thanks & Regards,

James Miller

1 (734)290-5063

Sr. Recruiter

James.miller@tektreeinc.com

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• ERP systems: 3 years (Required)
• Procurement: 3 years (Required)
• Purchasing order: 1 year (Required)

Ability to Commute:

• Minneapolis, MN 55401 (Preferred)

Ability to Relocate:

• Minneapolis, MN 55401: Relocate before starting work (Preferred)

Work Location: In person