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Description:
We are looking for 3 motivated Tier I Technical Support Technicians to add to the our team of 4 on the Helpdesk. This Tier I team is responsible for providing a mixture of phone and hands on support to our internal employees using Fresh Desk ticketing system.
The Helpdesk Manager is a previous manager that TEK supported at LHC and comes from a management/training background. Right now this team closes around 350 tickets per week, 20% of which are password resets. The team gets about 12 incoming calls a day per person from internal users. To start, this person will utilize Fresh Desk ticketing system to provide phone and hands on support with Windows 10, Microsoft Office 365, AutoCAD, etc. This person will also help image Dell PCs, install and deploy PCs, perform password resets, etc.
Skills:
O365, Technical Support, Windows 10, Customer Service, Application Support, Hardware Support, Microsoft Office, Active Directory, Hardware, Phone Support, Desktop, Help Desk, Help Desk Support, Imaging, Troubleshooting, Office 365, Ticketing System, Helpdesk Troubleshooting, Outlook, Service Desk, Password Reset, Microsoft, SCCM, Windows 7, VPN, Remote Support, ServiceNow
Top Skills Details:
O365, Technical Support, Windows 10, Customer Service, Application Support, Hardware Support, Microsoft Office, Active Directory, Hardware, Phone Support, Desktop, Help Desk, Help Desk Support, Imaging, Troubleshooting, Office 365, Ticketing System, Helpdesk Troubleshooting, Outlook, Service Desk, Password Reset, Microsoft, SCCM, Windows 7, VPN, Remote Support, ServiceNow
Additional Skills & Qualifications:
Experience Level:
Entry Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$47k-58k (estimate)
04/11/2024
04/28/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.