Description :

• Maintains professionally written, accurate and detailed documentation of all phone calls / requests received using a complex call tracking software.
• Answers and replies to a large volume of telephone calls and internet queries from internal and external customers of the Medical Center, utilizing and adhering to department scripts and guidelines for triaging calls / requests.
• Maintains knowledge of multiple systems for completing work, including CCC scheduling, NEHEN, POE and OMR, outside records, CPI tools, work flow tools (Salesforce).
• Seeks knowledge of BIDMC's physician services proactively (new providers, procedures, etc.) via marketing communications, the hospital website and department meetings.

Researches callers' requests and shares new information with team. Ensures callers' needs are met by following every request through to completion.

• Facilitates multiple specialty appointments for patients in coordination with department schedulers and requesting physicians / providers.
• Promotes other BIDMC services and programs when appropriate.

Skills :

call center, patient service, Customer service

Top Skills Details :

call center,patient service

Additional Skills & Qualifications :

• Associate's degree required. Bachelor's degree preferred
• One year in a hospital or medical practice setting

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-22