Description :

Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution life events remediations and / or settlements.

Functions include assessing wide-ranging customer circumstances conducting extensive research determining appropriate courses of action documenting / communicating finding and supporting the issue through direct mediation as applicable.

Manages stakeholder relationships with customers family members legal representatives and business partners.

Team Duties :

• This team manages and supports the control step
• The team is part of the recovery department and is a last stop in the settlement review process
• The largest portion of the case review is in Credit Cards
• Daily and weekly reports are received the contractor will receive a control or process and each day they work the

accounts

• The team is not customer facing
• This is not an entry level position

Years of Experience required :

2 year of relevant professional experience

Desired Experience :

• Root cause analysis
• Understanding credit cards that is the main department
• Payment research
• Litigation exposure specifically civil procedure
• Partnering with 3rd party law firms
• Working independently and being resourceful

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-04-23