Description :

• Call Intake Specialists are responsible for handling inbound phone calls from clients and technicians.
• Phone calls from clients include creating service tickets, providing updates on existing service tickets, and triaging calls to transfer to other team members and / or departments.
• Phone calls from technicians include creating service tickets, providing updates on existing service tickets, documenting updates on existing service tickets, and dispatching service tickets to technicians.
• Call Intake Specialists are also responsible for the processing emails from multiple sources.
• Client facing and field facing email box tasks include entering service requests, providing updates on service requests, dispatching service requests, and providing support to field staff

Additional Skills & Qualifications :

• High School Diploma required.
• Previous Call Center experience preferred
• Must be able to prioritize and multi task
• Must be able to follow written and verbal instructions

Work Environment

• Nice corporate office, cubicle setting, casual work environment. This is a fully in-office position, no flexibly to work from hom e.
• This is a 24 hour call center because of the industry they're in. There is 3 shifts - the candidate must be available during the start time range.

They will be working either Saturday or Sunday, but if they need one weekend day off (ex : Sunday for personal reasons) they are able to accommodate.

Holidays are required but they will get double time. They will receive a set schedule upon training graduation.

• 2nd shift : start time 12 p.m. - 4 p.m. start time range
• 3rd shift : 7 p.m. - 11 p.m. start time range

Experience Level : Entry Level

Entry Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-03-26