Healthcare Call Center Representative

Location: Babylon, NY

Schedule: Full time- Monday-Friday 9AM-5PM

Our client is looking for an experienced Healthcare Call Center Representative to join their team. This is a great opportunity to get in with one of the largest healthcare organizations on Long Island.

Skills/Requirements

• 1 years' experience as a Medical Receptionist
• High School Diploma or GED
• Proficiency with Microsoft Office Suite

Job Description

• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
• Re-scheduling patient appointments as required via telephone calls and written notification to patients.
• Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Taking clear and accurate messages on behalf of other departments.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
• Faxing medical records to facilities authorized to receive patient information.
• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.