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Teksystems is seeking qualified individuals for a Sr. Escalations Representative role at a large financial services company in Chandler, AZ. Qualified candidates must have 4 years of customer service experience in the financial or business services industry.
Job Details
Pay: $25/hr
Schedule: M-F 8am - 5pm AZ
Training: 1 month fully onsite training in Chandler, AZ
Work Model: Hybrid after training - 1 week in office/1 week work from home alternating
Placement Type: 12 month contract with the ability to turn into a permanent role
Description:
Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion.
This specific area is handling complaints related to credit card, checking account and business complaints.
Typical Day:
Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints.
JOB DESCRIPTION:
Additional Skills & Qualifications:
Desired Skills
Strong communication skills with the ability to de-escalate customers over the phone (expect 5 high level escalation calls per day)
Ability to communicate effectively through writing and emails.
Ability to follow Policy Procedures to execute tasks repetitively.
Pipeline and time management - work on different complaints in different statuses while meeting deadlines.
Tech Savvy - will toggle between various systems screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$58k-68k (estimate)
05/12/2024
07/11/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.