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Client service representative
TEKsystems Westborough, MA
$40k-51k (estimate)
Full Time | Business Services 3 Weeks Ago
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TEKsystems is Hiring a Client service representative Near Westborough, MA

We are hiring for a Client Service Representative to join our growing team in Westborough, Mass with a top financial services organization!

What you will enjoy :

  • Hybrid work schedule with working in office 3x per week
  • First Shift - Monday - Friday 9a-6p with training Monday - Friday 8 : 30a-5p for the first 6 weeks
  • Above average market hourly compensation plus opportunity for overtime
  • Long term career opportunity and advancement
  • Excellent training with continued learning throughout your career
  • Company provided equipment
  • Excellent company sponsored benefits once transitioned to permanent
  • No Weekends!

Qualifications :

  • 1 year Call Center Customer Service Experience
  • Proven track record of stable employment
  • Ability to work an 8 hour shift between 8a-8p Monday - Friday (stable shift once assigned)
  • Prior banking customer service experience preferred, not required

Job Description :

  • Handle mutual fund and investment management accounts
  • Will communicate with Brokers, Shareholders, Stockholders regarding fund accounts
  • Will be responsible for fielding inbound calls regarding these accounts
  • Update account data in multiple systems and software's

The selected candidate will provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

Under direct supervision, the candidate performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.

The candidate will respond to customer inquiries., they will investigate and correct errors in customer accounts and statements.

The candidate responds to customer verbal and / or written inquiries. The candidate will record details about customer inquiries.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-12

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-51k (estimate)

POST DATE

05/13/2024

EXPIRATION DATE

05/23/2024

WEBSITE

teksystems.com

HEADQUARTERS

HANOVER, MD

SIZE

1,000 - 3,000

FOUNDED

1983

TYPE

Private

CEO

JAY ALVATHER

REVENUE

$3B - $5B

INDUSTRY

Business Services

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About TEKsystems

TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.

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The job skills required for Client service representative include Customer Service, Call Center, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

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Promoting and maintain positive customer relations utilizing service excellence techniques.

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Client service representatives are responsible for taking care of users who have a hard time with some business element.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Have an understanding and reception to clients' needs and give proactive customer support.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

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Should have a proven customer support experience or experience as a client service representative.

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Learn to resolve problems and prevent client dissatisfaction.

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One year related experience required with customer service preferred.

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Step 3: View the best colleges and universities for Client Service Representative.

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