Responsibilities :

• Respond promptly to customer inquiries via phone, email, or in-person
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments and complaints
• Communicate and coordinate with internal departments to resolve customer inquiries
• Follow communication procedures, guidelines, and policies

Requirements :

• High school diploma or equivalent
• Bilingual in English and Spanish
• Proven customer support experience or experience in a similar role
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude, reliable, and detail-oriented

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits, and a supportive work environment.

Please submit your resume for review.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-03-27