Description:
Support with timely and efficient desktop service by responding to customer service requests. Must be able to interact with clients, project a professional image during desktop visits, as well as when working remotely. Candidates should have excellent follow through, customer service skills, strong work ethic; results oriented and are able to work independently and within a team environment. Manage customer services requests to facilitate timely and efficient desktop service. Coordinate repair times with the customers. Identify trends in Windows PC baseline. Resolve and propose corrective action for enterprise implementation. Participate in direct face-to-face coordination with the customer as required. Provide Level 2 & 3 problem resolution for all desktop issues related to System Administrator in a Microsoft Windows environment
Must have experience working and troubleshooting Microsoft operating systems and products (WINXP, Vista, Office 2010/2010). Understands, adheres to, and implements overall security and configuration policies. Create and/or update office work instructions. Mentor and Train level I and II Desktop Administrators.
ON the engineering side they need to have experience with virtual boxes or a virtual environment and a start to finish process approach.
750 Will interview with Greg Hardin over the phone. He is looking for key word like Desktop in a windows environment, server, Altiris and SCMM are pluses. Troubleshooting. NIPR or SIPR exp.
Skills:
windows, server, SCCM, TS/SCI, Sec , Active Directory, Server
Top Skills Details:
windows, server
Additional Skills & Qualifications:
Since this is desktop support the customer service skills is one of the 1st things they look for.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.