Description:
SQL, Azure, Network Connectivity
The Technical Support Engineer - Azure SQL MI will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Our clients mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issues. Ensure customers stay informed as to the statsolution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customers understand the problem in order to proactively resolve potential issues in the future.
Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
Readiness
Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics.
Product/Process Improvement
Provides feedback to more senior engineers or the serviceability team on the functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine when features require enhancements.
Engages with engineering team to investigate product bugs, provide business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
Translates feedback and creates processes and workflows for case resolution.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
Business Integration
Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
Skills:
sql, azure, network connectivity, troubleshooting, analytics, database administrator
Top Skills Details:
sql,azure,network connectivity,troubleshooting,analytics,database administrator
Additional Skills & Qualifications:
Qualifications
Required/Minimum Qualifications
10 years technical support, technical consulting experience, or information technology experience (Must have)
o Bachelor's degree in computer science, Information Technology (IT), or related field AND 3 years technical support, technical consulting experience, or information technology experience. (not mandatory)
Deep SQL Server knowledge has worked as a DBA or tSQL developer.
Advanced Networking, Storage and Platform troubleshooting skills.
Azure Cloud knowledgeable
Problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Experience with Database concepts SQL Performance tuning, high availability, backup and restore, migrations, and deployments.
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and SQL language.
Fluent in reading, writing, and speaking English.
Additional or Preferred Qualifications
Microsoft Technology Certifications in data platforms or Azure technologies.
Candidate Requirements
Years of Experience Required: 10 overall years of experience in the field.
Degrees or certifications required: bachelor's degree in computer science, Information Technology (IT), or related field is required to be eligible for this role.
Disqualifiers: Candidates with mismatched skills will not be eligible for the role.
Best vs. Average: The ideal resume would contain proficient SQL knowledge.
Performance Indicators: Performance will be assessed based on meeting deadlines and quality of work.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.