We are so glad you are interested in joining AT&T.Education:Job Description:The job duties of the NST are as follows: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensorsProvide support of mobile and wireless devices to include smartphones, tablets and hotspotsAssist in testing, applying and maintaining server configurations and related security patchesAssist in maintaining and checking the health of systems and backups to include restore testingMonitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve ticketsUpdate tickets following documentation templates and/or guidelines to ensure quality requirements are metProvide daily, weekly and monthly activity reports describing activities accomplished in a timely mannerProvide inventory support and input to the provided inventory system for the customerResponsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requestsParticipate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or eventsConduct or provide new equipment deployments and/or requested deployment supportProvide cabling support and run cables within data centers, LAN rooms and remote wiring closetsAnalyzes functional business requirements and design specifications for functional activities.Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are metShould provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and municate effectively both orally and written with customers, stakeholders, and technical specialistsRequired Clearance:Public Trust (#publictrust)Required Qualifications:Associate Degree or equivalent experience1 years' of IT-related support experience, preferably in a helpdesk or customer support roleDemonstrated ability to troubleshoot and resolve desktop, network, or other IT issuesGeneral knowledge network products and systemsExperience in a rapid paced, time sensitive, high-quality environmentGood technical writing, presentation, and documentation skillsMust have excellent team skills and collaboration skillsAttention to detail and follow-throughAbility to work with minimal supervisionMust be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs.Must pass Motor Vehicle Records check as this position is classified as a 'Regular Driver' and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations.Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification processDesired Qualifications:Prior experience of IT support in an Enterprise environment (10,000 end-users)Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.Ability to apply a comprehensive knowledge across key tasks and high impact assignments.Experience evaluating system performance results and recommending improvements or optimizations.Experienceperforming IT hardware repairs and installing replacement partsExperience planning and leading technology assignments and projects.Prior hands-on experience with the setup, configuration and administration of servers and backups.Experience functioning as a technical expert across multiple project assignments.ITIL v4, MCSE, A , Security , Network , or other relevant certifications.Ready to join our team? Apply TodayOurNetwork Support Technicianearn between $62,800 -65,000yearly.Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWeekly Hours:40Time Type:RegularLocation:Chattanooga, TennesseeSalary Range: $0.00 - $0.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-2332657 Date posted 01/08/2024