Description:

A TEKsystems client is in need of a Desktop support individual to help with there technical support team. This job will include but is not limited to fielding tickets for remote support, account support, password reset, computer imaging, trouble shooting server issues.

Skills:

Help desk, Customer service, Hardware, Support, Technical support, Active directory, Troubleshooting, Printers

Top Skills Details:

Help desk,Customer service,Hardware,Support,Technical support,Active directory,Troubleshooting,Printers

Additional Skills & Qualifications:

GENERAL SUMMARY: At the direction of the IT Desktop Support Supervisor, assist implementation, support, disposal and inventory of desktops and desktop software for Pinnacle Data Services and its affiliated banks. RESPONSIBILITIES AND DUTIES: 1. Installs and supports Microsoft Windows, Microsoft Exchange and Outlook, Microsoft Office, and Microsoft Windows updates and patches, including servers, personal computers, printers, and other LAN connected devices, both locally at the Data Center and remotely at all banks for the life span of the device. 2. Provides phone support of the listed systems. This can vary from 7:00am to 6:00pm as needed. 3. Tracks work in ticketing system. 4. Work hours and days may vary. Techs may need to do updates during the late night / early morning hours, and on weekends. Techs will need to carry a pager or a cell phone to be contacted as needed. 5. Regular and reliable attendance. 6. Other duties as assigned by management. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to communicate effectively with management, customers and co-workers. Ability to pay close attention to detail and work with a high degree of accuracy. Ability to meet deadlines and work independently. Ability to assist others within the department. Skills in problem solving. Ability to make sound decisions using information at hand. EDUCATION AND EXPERIENCE: High school graduate Prefer 1-2 years of previous computer technician experience or equivalent work experience preferred.

Experience Level:

Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.