IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Duties and responsibilities

• Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities.
• Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes.
• Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
• Proactive and promptly identify and assist to resolve any relevant key issues and/or risks.
• Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
• Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
• Analyze failure and ensure operational recovery within agreed SLA through standard procedures
• Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions
• Propose improvements of the monitoring setup
• Address any none compliances in timely and orderly manner
• Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions.
• Able to work flexible hours if needed
• Available to come to Data Centers or approved area locations for technical support in case of emergencies
• Able to travel as and when reasonably requested.
• All other duties as requested by Management

Technical knowledge

Must have:

• In depth knowledge of Linux (configuration, management, scripting)
• Strong knowledge at least in one virtualization technology: VMware / Xen / Hyper-V
• Knowledge of Windows Server infrastructure
• Hardware knowledge and storage principles and technologies: NAS, SAN, fc switches
• Good understanding of networking and security technologies: firewall, proxy /reverse proxy, load-balancer, application firewall, antivirus, IPS / IDS, other security solutions
• A good understanding of high-availability solutions (cluster, load-balancer), backup, disaster recovery and business continuity principles
• Knowledge about containers and orchestrations principles
• Knowledge about configuration management tools, deployment tools, updates and software repositories, monitoring tools
• Good understanding of ITIL principles and experience in working with a ticketing tool
• Experience in troubleshooting incidents at L2/L3 level

A Plus:

• Previous datacenter experience
• Experience with Dockers, Kubernetes, Bitbucket, Gitea, Salt Stack
• Web: Tomcat, Apache, NGINX, JBOSS application server
• Databases: Oracle DB, MySQL / Maria DB, Cassandra / Datastax, MSSQL
• Security and key encryption mechanism

Preferred:

• University degree in the field of engineering, computer science, or equivalent experience
• Minimum 5 years of experience in a similar role for a senior position, 3 years for regular position and 1 year for junior position

Personal skills:

• Trustworthy and Reliable Person: ethical behavior and consistency in meeting deadlines, delivering good results
• Avid Learner: curious, autonomous and highly motivated by new information technologies, as the tasks require performing in-depth technical tests with problem and root cause analysis
• Self-Motivated: self-motivated and ability to work independently or with diverse groups around the world
• Language Proficiency: fluent in English, other languages are a plus (e.g. French, Spanish)
• Analytical Acumen: strong analytical skills with attention to details
• Professional Communication: communicate effectively and professionally with other third party companies
• Team Player: ability to work and interact effectively in a team environment