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Urgent Role - Applications Architect
Location - Remote – Houston, Texas
Position will be 4 days remote with 1 day (Wednesdays) required to be onsite at the location listed above.
Experience
Experience within Telecommunication having worked on Contact Center Technologies.
Dialer optimization: deep knowledge of Inbound and Outbound (preview, power, progressive) call routing.
Routing logic experience, configuration of Queues and Skills and associated routing (Standard, Bullseye or Preferred Routing).
Real time troubleshooting IVR call flow, telephony, call quality, functionality and usability verification.
Day-to-day management and support including call routing, agent creation, IVR, phone queues and reporting.
Experience with Genesys Architecture and Integration of various / multiple channels into Genesys.
Provide subject matter expertise in Genesys PureCoud Contact Center and AppFoundry integrations.
Drive the decision-making processes for Call Center Design, Implementation and Support.
Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.
Design, implementation, and support of Genesys Cloud solutions, including the migration of Genesys on-premises to cloud.
Genesys on prem to cloud migration experience required.
Integrate Genesys Cloud with other systems and applications.
Maintain and support Genesys Cloud solutions.
Work with business stakeholders to understand requirements and develop solutions.
Stay up to date on Genesys Cloud technologies and best practices.
Implement network security.
Conducting discovery sessions to understand the current process. Preparing design documents basis discovery outcome sand finalize the delivery scope.
Walkthrough of delivery scope to the development team and getting it implemented.
Conducting train, the trainers program.
Managing and helping the development team.
Job Type: Contract
Salary: $65.00 - $70.00 per hour
Schedule:
Experience:
Work Location: Hybrid remote in Houston, TX 77002
Contractor
IT Outsourcing & Consulting
$105k-130k (estimate)
03/31/2024
04/27/2024
tekshapers.com
LAXMI NAGAR, DELHI
200 - 500
2009
SHEFALI ARORA
<$5M
IT Outsourcing & Consulting
The job skills required for Application Architect include Troubleshooting, Agile, Leadership, Team Development, Networking, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Architect. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Architect. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Architect positions, which can be used as a reference in future career path planning. As an Application Architect, it can be promoted into senior positions as an Applications Programmer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Architect. You can explore the career advancement for an Application Architect below and select your interested title to get hiring information.