Overview Location: Aurora, CO Required Security Clearance: TS-SCI w/ Poly (CI or FS) * *This position is not open for any clearance upgrades or sponsorship.** Required Certification: Must have Sec or higher on day 1 teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. Are you ready to test your abilities as a Tier II Systems Administrator and team member in a sophisticated enterprise geospatial environment? Would you like to make an immediate and direct impact in your job? Come join a dedicated team on Ironhide supporting the NRO. Responsibilities What you get to do every day: * Providing Tier 2 support for desktop services that include infrastructure, data services, unified communications, windows, linux, VDI, core, and hosting for a large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.
* Contribute as part of quality control team providing guidance to team members, reviewing and evaluating desktop support provided by team, working with internal and external engineers and service providers to resolve complex incidents/problems, and be liaison to Incident Management and Monitoring teams when lead enterprise admin is unavailable.
* System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
* Troubleshoot application functionality, crash and performance
* Investigate user performance and work with external teams to improve user experience
* Assist customers with Tier2 incident resolution for Linux and windows applications.
* Provide remote end user desktop support
* Identify, analyze, and resolve system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
* Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
* Participate in special projects as required.
* Willingness to provide initial triage, response, and notifications for incidents Qualifications Required Clearance: Active TS/SCI clearance and a CI poly is required * *This position is not open for any clearance upgrades or sponsorship.** Required Certification: Must have Sec or higher on day 1; Additionally, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.(CompTIA Security CE Certification is the preferred certification) Education/Experience: * Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience. * 12 years of related systems administration experience Required Skills: * Expected skills, knowledge, and technical abilities: * Active Directory Administration * DNS, DHCP, DFS, LDAP * Microsoft Exchange
* Windows 10, Server 2012, Server 2016, * Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer * Linux Operating system * Understanding of Service Now, NETS or other ticketing process * ITILv3 or higher What is ideal? * Microsoft System Center Configuration Manager * PowerShell * Virtualization Environments (VMware, Citrix) * Profile management utilizing the VMware User Experience Management (UEM) toolset * Microsoft Exchange * Telephone/Video support * Networking * Familiarity with site specific customer and mission What you can expect from us * Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses * You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community * Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more! * Compensation is unique to each candidate. The starting salary for this position is typically between $100k and $150k per year, plus potential performance-based bonus. This does not guarantee a specific salary as compensation packages are based on education, experience, and other requirements, and may fall outside of the above stated range. teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.