Title : Automotive Client Service Representative

Pay Rate : $20 / hr

Job Type : 12-month contract

Shift(s) : Mon Fri, 8 : 30am 5pm

Location : Matteson, IL 60443

Job Code : JPC-9637 / 1301554

Tekberry is looking for a highly qualified and motivated Client Services Professional to work on-site with our client, a top-tier global automotive businesses company.

As a W2 employee you will have access to health benefits. Benefits as a Tekberry Temp : Paid Bi-weekly, Healthcare (employer contribution), Dental & Vision

Job Description :

This position facilitates the resolution of customer complaints (includes all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies.

This position also requires organization and management of sale day activities including post sale inspections and sale day arbitrations.

Job Responsibilities :

• Review customer complaints and mechanic reports about vehicle condition.
• Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution / negotiation between the two parties.
• Mediate dispute and negotiate repair and / or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
• Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
• Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines;

make / advise on financial decisions regarding arbitrations.

• Interface with all departments involved in the complaint including the fact finding and investigative phases.
• Screen and input all qualified vehicles for post-sale inspection.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Qualifications :

• High School Diploma or equivalent required.
• 3-5 years of relevant customer service experience
• Familiarity with automotive, mechanical or body shop.
• Valid Driver's License and safe driving record required.
• Strong verbal and written communication and organization skills required.
• Effective report writing and composition skills preferred.
• Working knowledge of federal and state laws regarding arbitration of vehicles.
• ASE certification is a bonus.

TEKBERRY OFFERS A $100 payment FOR REFERRALS!

Tekberry, Inc. a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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INDHP

Last updated : 2024-05-07