At Tecton, we are on a mission to bring Machine Learning to every customer and product interaction on the planet. We build an enterprise-grade, world-class Feature Platform – the infrastructure that powers real-time ML applications and systems in production.

Tecton’s founders developed the first Feature Store when they created Uber’s Michelangelo ML platform, and we’re now bringing those same capabilities to every organization in the world.

Tecton is funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins, along with strategic investments from Snowflake and Databricks. We have a fast-growing team that’s distributed around the world, with offices in San Francisco and New York City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter.

This role is the first IT hire for Tecton and will own and grow the function as Tecton evolves.

General IT

• Oversee device lifecycle management for our employees including office IT equipment and networks
• Manage corporate Okta user lifecycle and directory
• Support On/Off-Boarding: prepare new hire hardware, maintain local inventory, and assist with new hire orientation
• Manage local contracts and procurement of devices for both office and employee devices and any supporting software or SaaS applications
• Integrate new and existing SaaS with Tecton’s identity provider through SAML integrations
• Manage key Google Workspace services including Drive and Gmail.
• Triage IT/Helpdesk requests in service management systems and in-person assistance
• Create, document, and implement standard operating procedures
• Manage all office systems to include networking and teleconference infrastructure

• Work with security to deploy patches across user workstations in line with internal SLAs
• Ensure 100% enrollment of all user workstations in Tecton’s Mobile Device Management platform
• Ensure controls defined by security team are implemented across user workstation fleet
• Develops and maintains all systems, applications, security, and network configurations
• Offer solutions to address current inefficiencies and assist in the implementation of new processes for operations teams

• Experience providing IT customer support including software installation, hardware troubleshooting, and ticket management
• Experience as an Okta Administrator
• Experience with Google Workspace administration
• Experience with JAMF administration
• Knowledge of Windows, Unix, and MacOS operating systems
• Ability to provide excellent interpersonal interactions with executive clients
• Created disaster recovery plans for corporate IT
• HS diploma or GED and 5 years of experience in Helpdesk or Systems Administration, Associate’s degree and 4 years of experience in Helpdesk or Systems Administration, or Bachelor's degree and 3 years of experience in Helpdesk or Systems Administration

• Managed multiple Okta tenants and experience with Okta universal directory
• Implemented Okta Adaptive MFA
• High-level JAMF experience deploying custom profiles to users based on organizational structure
• Experience managing identity in a zero trust environment
• Experience with IT automation platforms

Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics. If you would like to request any accommodations from the application through to the interview, please contact us at recruitingteam@tecton.ai.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.