Job Title: Process Associate, Document Management

Location: Omaha , NE (Onsite)

Duration: 6-12 Months

Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP

• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits

• Sort, locate, open, inspect and bundle all incoming mail and publications

• Document, process and file all incoming and outgoing mail correspondences

• Distribute all inter-office mail for the facility departments

• Troubleshoot and perform simple preventive maintenance of machines

• Process check handling, deposit and reconciliation according to Company service standards

• Research case numbers for proper handling

• Handle inbound and outbound emails/calls

• Assisted with daily tasks as assigned

• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs

• Comprehend and respond to customer inquiries.

• Identify, research, and resolve problems

• Ability to accurately interpret and compile information from a variety of sources and systems

• Ensure that turnaround time and quality of the work meets Company service standards

• Interact with customer in a respectful and professional manner via email and on calls

• Manage own work in process and support team efforts to ensure that individual, team goals are met

• Should be able to handle basic day to day requirements of excel

Essential skills:

• Must have 6 -18 months Life Insurance Mailroom backend operations experience

• Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data

• Displays energy, enthusiasm, and flexibility in approaching the job

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to independently interact with internal and external customers

• Customer service focus

• Basic Computer knowledge along with typing speed of 40 words/minute

• Insurance knowledge

Qualifications

Minimum qualifications

• High school diploma or equivalent

Job Type: Contract

Benefits:

• Life insurance

Schedule:

• 8 hour shift

Language:

• English (Preferred)

Ability to Commute:

• Omaha, NE 68102 (Required)

Ability to Relocate:

• Omaha, NE 68102: Relocate before starting work (Required)

Work Location: In person