Company DescriptionTechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12 years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe. Job Description• Telecom experience• Needs to be able to understand the telecom terminology • Middleware experience and concepts of middleware platforms. • A senior middleware analyst should be able to articulate why SOA is important to business. • Tibco is only a plus, not a requirement• Excellent communication skills• Communication skills are extremely important for these roles• Previous Systems Middleware Analyst experience neededAdditional Information• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines. • Knowledge of current Telephony services and Technologies. • Knowledge of Avaya and/or Cisco platforms, call center features and operations. • Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors. • Ability to communicate effectively, both verbally and in writing. • Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues. • Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN). • Ability to develop work and call flows • Excellent customer service skills • Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video • Disseminate information effectively to all teams and customers • Understand a large and complex network environment