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ServiceNow Functional Analyst

Technogen, Inc.

Paducah, KY | Full Time

$88k-110k (estimate)

2 Weeks Ago

ServiceNow Functional Analyst

Technogen, Inc. Paducah, KY

$88k-110k (estimate)

Full Time 2 Weeks Ago

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Technogen, Inc. is Hiring a Remote ServiceNow Functional Analyst

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Hi,

I am Arief Talent Acquisition Specialist with Technogeninc, we are looking to hire a Talented Professional with below skill-set to work with one of our clients.

Title: ServiceNow Functional Analyst (CMDB Analyst)

Job Description:

The CMDB Analyst is responsible for maintaining the integrity and accuracy of the Configuration Management Database (CMDB) and this role is focused on the Database, Mainframe and Facilities classes.
The day-to-day activities involve overseeing the processes related to configuration items (CIs) and ensuring that the CMDB remains up to date.
This includes regular communication with the data owners and standing governance meetings to ensure data validation & accuracy; monitoring for data gaps; working with data owner(s) to remediate those gaps; review and manage the relationships between the CIs by providing guidance to the data owner; ensuring new CI records adhere to established guidelines.
This role will also research any issues raised, provide recommendations for resolving the issues and drive the remediation process to success completion.
As well as recommending enhancements and improved processes to support the CMDB and the data owners.
This may include identifying / documenting requirements for development, creating / executing test cases, and driving the enhancement through to success release into the production environment.
ServiceNow experience required and knowledge of / experience with ITIL practices preferred.