Job Title: CXP Senior Fullstack Developer

Work Location: Irving, TX

 Duration: Long Term

Job Description:

You’ll need to have:

• Experience in Java and Python technology stack.
• Two or more years of experience in UiPath or Robotic Process Automation (RPA) tools.
• Two or more years of experience in Spring Boot Microservices, Spring Reactive framework, Reactive JS, GraphQL, Cassandra, AWS, Kubernetes, EKS, and ELK Stack.
• Two or more years of experience in DevSecOps with cloud exposure.
• Experience with AWS & ELK technology stack.
• Experience with Kubernetes, GraphQL, and Spring reactive services. 

Even better if you have one or more of the following:

• Ability to multi-task and succeed in a fast paced, dynamic work environment.
• The ability to quickly debug application problems and provide short and long-term solutions.
• Experience in dealing with Java based systems at an enterprise level.
• Ability to interact and communicate successfully with business partners and technology teams.
• A telecom domain operational tools working knowledge.
• Ability to understand the given problem statement and provide solutions with future focused technology selection.
• Ability to design and implement solutions with ease of use.
• Experience in working with cross-functional teams and projects.
• The ability to guide and develop intuitive user interfaces for Operation tools.
• Knowledge of Java, Spring Boot, Microservices applications, and the ability to troubleshoot customer experience incidents with relative ease.
• Strong critical thinking and problem solving skills.
• Strong business acumen and organizational skills.

Job Duties:

• You will be designing and developing the VCG CXP engineering application suite for our Consumer and Business customers bringing in solutions to provide the necessary visibility and have features to correct and automate.
• You will work closely with stakeholders to streamline operations and monitor the health and performance of the application suite.
• The solutions you implement will help meet our customer’s needs and make it easy for them to do business with us.
• Developing and implementing process suggestions for maximizing operational efficiency, profitability, and key application throughput measures.
• Developing and enhancing CXP engineering tools to support field operations functions by creating dashboards, utility screens, order correction tools, health check automation tools, etc.
• Developing key monitoring dashboards for Operations Management and ensuring key ease of use.
• Developing and implementing best practices and procedures to enhance business growth.
• Suggesting and implementing new proposals and technology to enhance business productivity including automation, process enhancements, business enhancements, and policy changes.
• Collaborating with functional units of an organization to develop and integrate new or existing services.
• Managing Application engineering services to ensure they meet client/customer expectations and requirements.
• Developing reporting metrics for the application and trending of the tickets.
• Identify the opportunities for Ticket avoidance using AI/ML methods.
• Building and maintaining positive trust relationships with key stakeholders across IT and Frontline teams.
• Ensuring IT Field operations comply with all local and federal labor laws and legislations.
• Working on work shifts to ensure efficient operations.
• Creating and implementing field ops tools to enhance operational effectiveness.
• Performing code analysis, static code tools usage, and any additional tools to produce good quality code.
• Implementing nonfunctional requirements - performance, scalability, reliability, extensibility, etc.
• Providing recommendations on servers, load balancing, high availability, disaster recovery, and storage architectures, and End to End analysis and Design responsibilities Analyzing architecture, relationships between systems, and system flows.
• Guiding others to assess system usage trends and identify potential performance and intersystem flaws.
• Evaluating solutions alignment and end user experience.

Thank you! Bharath RP, Ph: x 121