Job Description

Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods, medical and other markets. The company’s products follow industry trends like weight reduction and vehicle electrification, innovative operating concepts, high-quality surface finishes, and an increasing focus on convenience and safety.

The Techniplas Group runs 30 sites worldwide with production, sales and / or technology hubs and employs just under 4,000 members of staff. The company serves customers and platforms around the world, focusing on technological expertise and collaboration with customers in the fields of design and engineering. Techniplas has long-term relationships with many of the world’s leading automotive and industrial OEMs.

SUMMARY OF POSITION:

The Quality Customer Service Representative will serve as a liaison for the company and the customers. 

JOB DUTIES & ESSENTIAL FUNCTIONS:

• Ability to distinguish colors of product, identify defects, and prepare a quality disposition.
• Ability to read and to document findings from quality activities.
• Ability to work with minimal supervision and to make decisions with respect to acceptability of production parts.
• Ability to write reports detailing Customer satisfaction visits.
• Compile production part approval process (PPAP) packages.
• Complete sorting of parts and routine finished goods audits as appropriate.
• Confer with Supervisors to resolve problems affecting the quality of product.
• Evaluate and process customer complaints, rejections, and initiate corrective actions as required.
• Interpret conformance of Customer quality requirements through blueprints or other records.
• Prepare and maintain quality documents with the most current Customer quality requirements.
• Report Customer requests for information and complaints to the Engineering and Quality Managers.
• Sort parts on site and perform internal dock audits.
• Follow standard operating procedures to ensure proper quality of work and efficiency.
• Travel is not likely or 0%.
• Training needs are based on Techniplas’ ISO 14001 and IATF 16949 training matrix for this position.
• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Qualifications