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TechMD
Auburn, MA | Full Time
$64k-79k (estimate)
2 Months Ago
IT Onboarding Technician
TechMD Auburn, MA
$64k-79k (estimate)
Full Time 2 Months Ago
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TechMD is Hiring an IT Onboarding Technician Near Auburn, MA

About us

At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview
The Client Onboarding Specialist I ’s primary responsibilities are to apply the processes and procedures required to deploy our core tools across a client’s environment. They meticulously collect information and document the environment to ensure the success of the reactive and proactive customer support teams. The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills. Client Onboarding Specialists should have a working knowledge of common business networks and systems, excellent customer relationship skills, and be motivated to grow and maintain IT knowledge through vendor and industry training.
Primary Responsibilities
• Executes documentation process according to TechMD standards via Microsoft products.
• Uses MSP-centric applications to set up and maintain documentation, monitoring and management of client assets.
• Documents and tests alerting of standard business networking equipment (firewalls, switches, NAS, etc.)
• Ingests physical and virtual servers into managed toolsets.
• Ingests desktops and portable computers into managed toolsets.
• Conducts one-on-one client interviews for the purpose of documenting key internal roles and functions of their business.
• Confidently presents themselves as a customer advocate while leading clients though our proven process. 
• Provides additional support to internal resources to clarify customer assets and redocument, as necessary.
• Leads internal knowledge transfer sessions with our support teams.

Requirements

• Outstanding customer service skills
• 1 years Managed Service Provider experience is desired
• A certification or similar college-level IT classes desired
• Ability to explain complex IT methodologies and technology in plain terms.
• Proven time management skills
• Desire to look beyond the task list and investigate client infrastructure uniqueness
Candidates must be local to Auburn, MA area. 

Benefits

· Medical/Dental/Vision Insurance
· 401k with match
· Generous paid leave policies
· Life Insurance and Short-Term Disability coverage
· Performance-based incentive compensation

Job Summary

JOB TYPE

Full Time

SALARY

$64k-79k (estimate)

POST DATE

03/23/2024

EXPIRATION DATE

06/19/2024

WEBSITE

techmd.com

HEADQUARTERS

SANTA ANA, CA

SIZE

50 - 100

FOUNDED

2003

TYPE

Private

CEO

MARK PEREZ

REVENUE

$5M - $10M

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TechMD provides IT support, network security, cloud integration and strategic consulting services for businesses.

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