Role: Senior Application Developer (Customer Service Team)

Location: Okemos, MI (Minimum of 2 days a week in office)

Duration: Long term

Rate: Market

• The ideal candidate should have at least 5 -10 years of experience in one or more of the following:

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
• Knowledge of PBX architecture, telecommunication network services, and contact center systems.
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
• Strong understanding of contact center operation, including key metrics and workforce management needs.

Must have IVR, PBX, Telephony, and call center project experience.