1 Application Support Analyst Job in CA, CA
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TECH Tammina is Hiring an Application Support Analyst Near CA, CA
Job Details
Location: 100% remote
Duration: 12-months to start
This role is bilingual - English/French and along with JD these points are important to consider.
They won't be doing any networking, VPN, machine set up or any work of that nature.
Most work is at T1 level and, sometimes T2 depending on the experience and ability to go a bit deeper i.e. checking logs in Datadog to isolate or troubleshoot an issue.
For the profile, think Apple Retail employee for example; they have the right soft skills and customer experience that fits perfectly with this team.
The Application Support Team Analyst will be expected to take ownership of the investigation, diagnosis, and resolution of our clients' technical and customer service-related questions. You will need to be a product expert and understand our customers' needs in depth.
You will be the voice of our clients internally and act as a liaison between the client, support, and configuration/implementation teams. We are SLA-driven, thus providing
- The Employer Products group empowers healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive health and wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, physical and mental health, finances, and work.
- As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our products are developed using innovative technology (Cloud, data, AI, etc.), agile methodology, and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestl Canada - love to use.
- Being part of our group means you'll benefit from products with global scale, our industry leading culture with a focus on helping people, a full range of benefits, and remote work options. Our employees also have access to the same high-quality well-being support and resources provided to our customers.
- We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. If this type of culture excites you, we want to hear from you!
- Understand business requirements, build test cases and test software changes
- Troubleshoot problems by researching, analyzing and identifying symptoms and causes
- Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
- Comply with the best practices available including standards of confidentiality and peer review
- Participate in special projects as well as new implementations, according to the needs of the department
- Recognize business process inefficiencies and recommend improvements
- Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team's knowledge base
- Minimum 3 years of relevant work experience
- University or college diploma in business administration or equivalent
- Saas experience is an asset
- Exceptional problem-solving skills, documentation and multi tasking skills
- Excellent written and verbal communication skills
- Excellent teamwork skills able to collaborate and build strong relationships with clients and internal teams
- Demonstrate enthusiasm, team spirit, strong work ethic and flexibility
- Ability to handle multiple urgent priority issues concurrently and prioritize conflicting demands without supervision
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility
- Ability to generate a sense of urgency and bring together appropriate teams
- Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.)
Job Summary
Full Time
$71k-96k (estimate)
04/26/2024
05/02/2024
tammina.com
Herndon, VA
100 - 200
Related Companies
The job skills required for Application Support Analyst include Application Support, Customer Service, Problem Solving, Microsoft Office, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
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Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
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Application support analysts provide customer service to users of applications on smartphones and computers.
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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
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Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
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Application support analysts need both technical and human skills to perform their duties effectively.
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Application support analysts can provide support through email, phone calls or live chat.
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Applications support usually offers technical support and human support.
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Step 3: View the best colleges and universities for Application Support Analyst.
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