Major Responsibilities:

• Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in atypical environments such as hazardous sterile compounding, operating room, automation, remote dispensing, medication history, purchasing, or billing/insurance coordination.
• Serves as an expert with equipment and technology in specialized area. Problem solves technical issues in the specialized area as they arise. Ensures documents and records are accurate and timely completed.
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Provides input to and supports implementation of operational changes, advancements, and site and system standardization. Participates in site or system specialized work teams, committees, and councils.
• Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Holds others accountable to best practices in the specialized area.
• Serves as a resource in the specialized area for other pharmacy team members, physicians, nurses, and ancillary departments. Problem solves complex problems and ensures that issues are escalated and closed as needed.
• Collaborates with department leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area.
• Serves as the department liaison to system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area.

Licensure, Registration, and/or Certification Required:

Licensure (IL only): Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB; State of Wisconsin (registration).

Patient facing teammates may be required to have two certifications: Immunization and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in hospital or retail pharmacy technician role, depending on specialty area.

Knowledge, Skills & Abilities Required:

• Good mathematics skills.
• Attention to details.
• Good communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution and process development skills.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job
• Frequent fine motor motion of hands and wrists to operate keyboard and manipulate syringes
• Lifts, carries, and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique
• Will be frequently required to lift to 35 lbs., lift and carry up to 35 lbs. at waist height a reasonable distance, push/pull with 30 lbs. of force
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Must have functional speech, vision, touch, and hearing
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.