Role : Case Specialist

Duration : 12 month contract

Location : Houston , TX (Hybrid)

Description :

This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies

Job Responsibilities :

Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.

Meet with customer and record complaint information.

Perform data entry responsibilities for the department. Enter the arbitration into the AS400.

Perform PSI calls and arbitration calls.

Advise customer of Auction complaint policy and notify manager and / or Arbitrator.

Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.

Track sale day staffing.

Coordinate internal and external lot communications.

Investigate issues to determine if item is subject to arbitration.

Comply with National Auto Auction Association (NAAA) guidelines.

Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

May be required to work overtime (more than 40 hours per week) as business needs dictate.

Last updated : 2024-05-22