BASIC JOB SUMMARY:

The overall purpose of the Network Operations Architect is to provide support for the provisioning and maintenance of broadband communication services and systems, and other projects as assigned by the Director of Network Operations. This job requires advanced intellectual knowledge, concepts, practices, and procedures in and related to the communication industry. Relies on extensive experience and judgment to plan and accomplish goals. This position may perform a variety of tasks. A wide degree of networking knowledge, network and broadband concepts, and creativity is expected.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Provide design, configuration, and support of TEC’s IP network core routing infrastructure, customer access systems, and broadband service platforms.

• Execute the provisioning and maintenance of Internet Protocol (IP) based devices, networks and Internet services provided to client companies and their customers.

• Monitor and maintain routers, switches, access points, and other devices and equipment used in the deployment of IP, Ethernet, xPON, FTTH, xDSL, Broadband Access and Voice services.

• Provide remote and onsite training for Broadband, IP, and communications services to client companies. Should have good communication skills in order to work with client companies to support end user customers.

• Ability to engage with other carriers and service providers.

• Utilize internal systems and platforms for inventory tracking, project management, and resource management.

• Provide engineering support and technical knowledge for sales and marketing efforts of TEC and its client companies. Support of sales and marketing processes including proposals and interaction with customers for technical matters.

• Establish tools and evaluate performance data and issue trending analysis to improve network reliability and identify other operational efficiencies.

• Partner with other TEC resources to support standardization of tools and processes to maximize growth potential, cost reduction, and the provision of excellent service. 

• Suggest local maintenance tasks and projects to reduce unexpected network events, identify all network outages, and minimize unwanted service call volume to the tier 1 call center and field technicians.

OTHER JOB FUNCTIONS:

• Special projects as requested by Director of Network Operations.
• Cost benefit analysis for network technologies used for current and future network builds.
• Provide feedback regarding technology advancements and new product opportunities.
• Other duties as assigned.