Desktop Support, Securify

Full-Time

In-Person Position, Mountain View, CA

401K, Dental, Medical, Vision

Compensation: $35-$45 per hour, depending on experience

Desktop Support

Responsibilities and Job Duties:

• Basic troubleshooting and support for Windows and MacOS environments.

• Setup, configuration, and troubleshooting of PC and Mac hardware, software, apps & OS.

• Basic troubleshooting for Android and iPhone.

• Ability to specify and build a PC.

• Administration of end-user accounts.

• Assistance with any generalized technical issues.

• Maintenance and management of inventory sheets and network diagrams.

• Installation, diagnosis, and configuration of printers and scanners.

• Monitor, track, and resolve network outages.

• Willingness to occasionally travel to job sites (e.g., to different parts of CA, out of state).

• Attendance at meetings with clients or team members.

Desktop Support Skills and Qualifications:

• Excellent language, communication, and client-facing customer service skills.

• Developed problem-solving and critical-thinking skills.

• Capability to support clients through remote solutions.

• Knowledge of Windows OS, Mac OS, Android, and iOS.

• Ability to thrive in a team environment.

• Sense of how to appropriately prioritize projects.

• Strong documentation and organization skills.

• Basic understanding of network fundamentals and familiarity with network topologies.

• Must be fully vaccinated for COVID-19 and pass an extensive background check.

• Ability to lift up to 50 lbs, bend, stand, walk, kneel, and assume awkward positions.

Skills nice to have but not required:

• Possess relevant certifications, such as Microsoft, Palo Alto Networks, CompTIA, and Cisco.

• Experience with Google Workspace, Office 365, JAMF, and Workspace One.

• Familiarity with Linux systems, such as Ubuntu.

• Experience in installing and configuring IT-related hardware (e.g., firewalls, access points, network switches, etc.).

• Bachelor’s degree in Information Technology or another technical field.

Benefits and Perks:

• Medical, Vision, & Dental coverage.

• 401K Matching.

• Monthly reimbursement stipends for cell phones, meals, and gym memberships.