JOB DESCRIPTION OVERVIEW:

The Registered Nurse (RN) is responsible for providing quality patient care. The RN coordinates and participates in a variety of supportive patient care activities to assist clinicians in diagnostic and therapeutic procedures in the urgent care clinics. Performs all clinician orders in a timely and accurate manner adhering to all regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate.
• Observes, assesses, triages, and takes action on all patients according to protocol.
• Provides quality patient care:
  • Obtains vital signs and patient history
  • Administers medications
  • Performs and/or assists in procedures
  • Performs labs on patient samples and lab controls according to protocol
  • Gives aftercare instructions and discharges/transfers patients
• Documents all assessments, actions, care and treatment responses, and communications in patient record in EMR, logs and requisitions.
• Performs venipuncture to provide optimal blood sampling while practicing good technique and universal precautions to assure maximum safety and comfort.
• Maintains current working knowledge of all instruments, procedures and techniques for all above services.

• Determines, prepares and sets up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Confers with patient to obtain accurate information for records, explains procedures, eases fears and elicits cooperation; ensures completion of chart information prior to examination by physician or extender. Assists in completion of insurance/compensation/disability forms.

• Executes physician orders and communicates care plan to patient/family.
• Performs various laboratory testing, daily controls and additional duties as needed.
• Addressess patient issues/concerns as appropriate and under direction of manager or clinician.
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.

• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
• Interacts calmly, respectfully and in a friendly manner with other clinic staff. Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
• Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
• Maintains CME requirements through continuing education and in-service training.

• Ensures cleanliness of office and clinical environment.

• Other duties as assigned and requested.
• Attendance and being on time, ready to work your scheduled hours is an essential job requirement.

QUALIFICATIONS / PREFERRED EXPERIENCE:

• BSN preferred, Associates Degree required
• Current licensure in Respective State of Work required
• Emergency room/urgent care/ICU experience preferred
• Three (3) years of relevant clinical experience preferred
• Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLS
• Please refer to skills Checklist for applicable skills requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent with IV skills for patient population
• Working knowledge of medical terminology and pharmacological therapies
• High degree of planning, judgement, problem solving, organizational, verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support to patients
• Ability to perform patient intake and document problems appropriately
• Ability to identify critical illness and act accordingly based on clinical protocol
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality

• Ability to perform detail-oriented work
• Ability to work independently yet in conjunction with a team
• Ability to adapt to a changing and growing atmosphere
• Ability to work in fast-paced, demanding patient care environment
• Excellent customer service skills
• Ability to maintain a professional demeanor and composure when handling challenging clients/stressful situations
• Promote positive department morale through effective teamwork
• Bilingual skills a plus
• Ability to work and travel to multiple locations if needed.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• Job performed in a well-lighted, modern medical setting
• Potential exposure to illness/disease
• Potential exposure to hazardous chemicals/materials
• Occasional travel locally
• Occasional lifting/carrying (20 pounds or less)
• Moderate to high stress level
• Prolonged sitting/standing/bending
• Moderate computer/PC work/telephone use

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.