About us:

Team Rooter is a large plumbing company with offices in Los Angeles, San Diego, Ventura & Anaheim. We are professional, dedicated and innovative and our goal is to abide by our core values & be the very best we can be.

Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work! At Team Rooter, you are part of the family! If you’re a hard-working professional with an inner drive to improve yourself and grow in your career, then Team Rooter is right for you!

Our core values:

• Honesty
• Respect
• Loyalty
• Ownership
• Teamwork
• Empowerment
• Initiative
• Efficiency
• Expertise

We are looking for people who represent these core values. We are hard working, but also have fun. We treat all of our employees with respect & appreciation. At Team Rooter, we invest in our employees. We give you opportunities to learn & improve your skills. We expect you to always be your best & to represent our company with pride. We offer many benefits as well as opportunities for advancement to those employees that work hard for them. Here is what we are looking for in a Dispatcher:

Key Responsibilities:

Customer Communication: Answer incoming calls, emails, and messages from customers, providing information, scheduling appointments, and addressing customer concerns or issues. Maintain professional and courteous communication with customers, ensuring their needs are met and their expectations are managed throughout the service process.

Scheduling and Dispatching: Schedule all plumbing services based on technician availability and customer preferences. Coordinate with field technicians to assign service calls, dispatch work orders, and provide necessary information for service assignments. Monitor the progress of service calls and dispatch technicians to additional jobs as needed to optimize scheduling and maximize efficiency. Create & approve purchase orders as they are requested by the technicians. Debrief with techs after completion of appointments to make sure everything is in order & sent to customer.

Resource Management: Maintain accurate records of technician schedules, work orders, and service assignments using scheduling software or dispatch systems. Coordinate the allocation of resources, such as equipment, materials, and transportation, to support the completion of service calls in a timely manner.

Problem Resolution: Address any scheduling conflicts, delays, or emergencies that may arise during service calls, promptly communicating with customers and technicians to resolve issues and minimize disruptions. Provide support and guidance to technicians in the field, assisting with troubleshooting, problem-solving, and decision-making as needed to ensure successful service delivery.

Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong organizational and multitasking abilities
• Experience with Service Titan or similar software required
• Knowledge of plumbing terminology, procedures, and equipment
• Prior experience in customer service, dispatching, or a related field is preferred
• Must be able to work the following shift: Wed-Sun 7AM-4PM/8AM-5PM

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team!