Join Team Mazda as a Service Business Development Center (BDC) Specialist!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at Team Mazda as a Service Business Development Center (BDC) Specialist!

About Us: Team Mazda is dedicated to providing outstanding service and expertise to our customers. We pride ourselves on our commitment to excellence and our team culture. As part of the Team Mazda family, you'll have the opportunity to grow professionally and personally while contributing to our continued success.

Position Overview: As a Service BDC Specialist, you will be the first point of contact for our valued customers, handling inbound and outbound calls, emails, and messages related to service appointments, inquiries, and follow-ups. You will play a crucial role in ensuring a seamless service experience for our customers by scheduling appointments, providing information about services, and addressing any concerns or questions they may have.

Schedule:

This position requires a Tuesday through Saturday work schedule.

Responsibilities:

• Answer incoming calls, emails, and messages promptly and professionally
• Schedule service appointments and manage service advisor calendars
• Provide accurate information about service offerings, pricing, and dealership policies
• Follow up with customers to confirm appointments and address any additional needs
• Maintain customer records and update information as necessary
• Collaborate with service advisors and other team members to ensure customer satisfaction
• Assist with other administrative tasks and projects as needed

Qualifications:

• High school diploma or equivalent; post-secondary education is a plus
• Previous experience in customer service or a similar role is preferred
• Excellent communication skills, both verbal and written
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and customer relationship management (CRM) software
• Positive attitude and willingness to learn and grow
• Automotive industry experience is a bonus but not required

Benefits:

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee Assistance Program.

Join us in providing exceptional service and driving success at Team Mazda!

Team Mazda is an equal opportunity employer and is committed to diversity and inclusion in the workplace.