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The responsibilities of this position require the associate to provide a variety of technology services to our clients. This position will require a high energy individual that is able to keep up in a very fast paced work environment. Providing exceptional customer service is the first priority. The qualified candidate will rely on excellent problem solving, communication, organization and business skills to provide technology solutions for our clients and fellow team members.
Responsibilities Include:
- Provide remote as well as onsite support
- Duties will range from being the primary person to organize emails and phone calls into our support tracking system to providing first level technical support remotely to a client
- Independently investigate and implement solutions to technical issues
- Identify recurring technical issues and propose solutions to address the root of issues
- Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices, networks, and servers; manage monthly patch and upgrade process for workstations, servers, operating systems, and major applications
- Maintain close contact and open communication with clients until an issue has been resolved; maintain detailed work logs and technical documentation
- Recognize and identify areas where existing technology policies and procedures may need to change, or where new ones need to be developed
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Expected hours: 40 per week
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Work Location: Hybrid remote in Bellevue, WA 98007
Full Time
$55k-68k (estimate)
05/07/2024
09/02/2024
The job skills required for IT Help Desk Associate include Customer Service, Technical Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Associate positions, which can be used as a reference in future career path planning. As an IT Help Desk Associate, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Associate. You can explore the career advancement for an IT Help Desk Associate below and select your interested title to get hiring information.