Business Systems Specialist

We are searching for an experienced Business Systems Specialist.
South Bend, Indiana 46601 (Location: Flexible - Hybrid)

Essential Function

Assist TCU business units with technology and system needs including documentation of processes and procedures, identify areas of process improvement, facilitate Information Technology needs, and work with IT groups and vendors to implement, maintain, support, and modify systems and processes.

Primary Responsibilities & Duties

• Responsible for performing accurate and timely completion of a variety of processes to ensure systems are performing efficiently.
• Monitor systems and processes to ensure they meet or exceed established standards and service level agreements (SLAs) for availability, continuity, performance, and security.
• Support systems and processes ensuring the timely and effective closure of support incidents and problems through the maintenance of system documentation, collaboration and escalation within the Information Technology department, and constant communication with effected parties.
• Assist with changes to systems and processes and procedures by working with internal and vendor resources through the change process, ensuring that changes meet stated expectations, documenting change activities and updating system documentation, and communicating service impact to effected parties.
• Maintain formal documentation of procedures, processes, and systems using a concise and consistent approach.
• Act as a subject matter expert for systems and processes by answering inquiries from staff and participating on cross-functional teams and projects.
• Provide Tier II/III support to Service Desk team members
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Specific Skills

• Experience in working on cross-functional teams
• Experience working on projects
• Experience in end user support
• Data entry skills, mathematical and logical aptitude and general interpersonal skills are necessary.
• Excellent verbal and written communication skills are absolutely necessary.
• Unscheduled, weekend or holiday hours may be required.
• Lifting up to 50 lbs.

Accountability

• Accountable for Performance Management Goals as agreed upon with Supervisor.
• Responsible for completion of all work assigned within the predetermined deadlines.
• Accountable for protection of security and confidentiality of all systems maintained.

Education & Experience

• 2-year college degree in a technology-related degree

• 2 or more years’ experience in an operations or analysis role in a financial services organization

Hourly Wage

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.